Experience is Your Competitive Advantage

Main Stage

体験が成長につながる

メダリアプロダクトビジョン:シグナルからアクションへ

Medallia Talks - CVS Pharmacy, Inc

メダリアトーク: Fred Reichheld

従業員の行動を理解し、顧客の成果を予測し向上させる

Medallia Talks: Forrester Research & State Farm Insurance

Mastercast Stage

正しく行う:顧客のフィードバックに基づき、体系的な変化を推進

正しく行う:顧客のフィードバックに基づき、体系的な変化を推進

Harness the power of your data to deliver personalized guest experiences at scale

Harness the power of your data to deliver personalized guest experiences at scale

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

Proving the Formula: f(Best CX) = Best EX

Proving the Formula: f(Best CX) = Best EX

Transforming B2B Digital Experiences

Transforming B2B Digital Experiences

Building a Customer-First Program in a Product Innovation Culture

Building a Customer-First Program in a Product Innovation Culture

Follow and Understand the Customer’s Journey!

Follow and Understand the Customer’s Journey!

Driving a Culture of Customer Curiosity through Innovation Testing

Driving a Culture of Customer Curiosity through Innovation Testing

Creating a Culture of Recognition: Why You Need a Rewards & Recognition Program (And How to Get Started)

How a short, modern approach to employee experience can enable innovation and agility

How a short, modern approach to employee experience can enable innovation and agility

Voice of the Guest – Guiding a Transformative Approach to Guest Experience

Voice of the Guest – Guiding a Transformative Approach to Guest Experience

Activating Your Organization: Enable Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points On A Daily Basis

Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth

Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth

Using Video to improve the Customer and Employee Experience

Using Video to improve the Customer and Employee Experience

Signals Here, Signals There, Signals Everywhere

Signals Here, Signals There, Signals Everywhere

スコアボードを見ていてもゲームには勝てない

スコアボードを見ていてもゲームには勝てない

アンバサダーとリチュアルで、顧客体験を向上させる

アンバサダーとリチュアルで、顧客体験を向上させる

Building a sustainable, purpose driven CX team

Building a sustainable, purpose driven CX team

Secrets From Your Data: Understanding What Customers are Telling You

Secrets From Your Data: Understanding What Customers are Telling You

Adapting and Innovating in the Midst of Disruption

Adapting and Innovating in the Midst of Disruption

The Powerful Connection between Client Experience and Employee Experience

The Powerful Connection between Client Experience and Employee Experience

Getting the best out of self-service capabilities by training internal Medallia Experts

Getting the best out of self-service capabilities by training internal Medallia Experts

Segmenting the Guest Journey

Segmenting the Guest Journey

How feedback informed the future of We(Work)

How feedback informed the future of We(Work)

Brainshare Stage

正しく行う:顧客のフィードバックに基づき、体系的な変化を推進

正しく行う:顧客のフィードバックに基づき、体系的な変化を推進

Harness the power of your data to deliver personalized guest experiences at scale

Harness the power of your data to deliver personalized guest experiences at scale

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

Proving the Formula: f(Best CX) = Best EX

Proving the Formula: f(Best CX) = Best EX

Transforming B2B Digital Experiences

Transforming B2B Digital Experiences

Building a Customer-First Program in a Product Innovation Culture

Building a Customer-First Program in a Product Innovation Culture

Follow and Understand the Customer’s Journey!

Follow and Understand the Customer’s Journey!

Driving a Culture of Customer Curiosity through Innovation Testing

Driving a Culture of Customer Curiosity through Innovation Testing

Creating a Culture of Recognition: Why You Need a Rewards & Recognition Program (And How to Get Started)

How a short, modern approach to employee experience can enable innovation and agility

How a short, modern approach to employee experience can enable innovation and agility

Voice of the Guest – Guiding a Transformative Approach to Guest Experience

Voice of the Guest – Guiding a Transformative Approach to Guest Experience

Activating Your Organization: Enable Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points On A Daily Basis

Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth

Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth

Using Video to improve the Customer and Employee Experience

Using Video to improve the Customer and Employee Experience

Signals Here, Signals There, Signals Everywhere

Signals Here, Signals There, Signals Everywhere

スコアボードを見ていてもゲームには勝てない

スコアボードを見ていてもゲームには勝てない

アンバサダーとリチュアルで、顧客体験を向上させる

アンバサダーとリチュアルで、顧客体験を向上させる

Building a sustainable, purpose driven CX team

Building a sustainable, purpose driven CX team

Secrets From Your Data: Understanding What Customers are Telling You

Secrets From Your Data: Understanding What Customers are Telling You

Adapting and Innovating in the Midst of Disruption

Adapting and Innovating in the Midst of Disruption

The Powerful Connection between Client Experience and Employee Experience

The Powerful Connection between Client Experience and Employee Experience

Getting the best out of self-service capabilities by training internal Medallia Experts

Getting the best out of self-service capabilities by training internal Medallia Experts

Segmenting the Guest Journey

Segmenting the Guest Journey

How feedback informed the future of We(Work)

How feedback informed the future of We(Work)