Main Stage
体験が成長につながる
メダリアプロダクトビジョン：シグナルからアクションへ
Medallia Talks - CVS Pharmacy, Inc
メダリアトーク: Fred Reichheld
従業員の行動を理解し、顧客の成果を予測し向上させる
Experience is Your Competitive Advantage
Mastercast Stage
正しく行う:顧客のフィードバックに基づき、体系的な変化を推進
正しく行う:顧客のフィードバックに基づき、体系的な変化を推進
Harness the power of your data to deliver personalized guest experiences at scale
Harness the power of your data to deliver personalized guest experiences at scale
One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy
One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy
Proving the Formula: f(Best CX) = Best EX
Proving the Formula: f(Best CX) = Best EX
Transforming B2B Digital Experiences
Transforming B2B Digital Experiences
Building a Customer-First Program in a Product Innovation Culture
Building a Customer-First Program in a Product Innovation Culture
Follow and Understand the Customer’s Journey!
Follow and Understand the Customer’s Journey!
Driving a Culture of Customer Curiosity through Innovation Testing
Driving a Culture of Customer Curiosity through Innovation Testing
Creating a Culture of Recognition: Why You Need a Rewards & Recognition Program (And How to Get Started)
How a short, modern approach to employee experience can enable innovation and agility
How a short, modern approach to employee experience can enable innovation and agility
Voice of the Guest – Guiding a Transformative Approach to Guest Experience
Voice of the Guest – Guiding a Transformative Approach to Guest Experience
Activating Your Organization: Enable Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points On A Daily Basis
Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth
Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth
Using Video to improve the Customer and Employee Experience
Using Video to improve the Customer and Employee Experience
Signals Here, Signals There, Signals Everywhere
Signals Here, Signals There, Signals Everywhere
スコアボードを見ていてもゲームには勝てない
スコアボードを見ていてもゲームには勝てない
アンバサダーとリチュアルで、顧客体験を向上させる
アンバサダーとリチュアルで、顧客体験を向上させる
Building a sustainable, purpose driven CX team
Building a sustainable, purpose driven CX team
Secrets From Your Data: Understanding What Customers are Telling You
Secrets From Your Data: Understanding What Customers are Telling You
Adapting and Innovating in the Midst of Disruption
Adapting and Innovating in the Midst of Disruption
The Powerful Connection between Client Experience and Employee Experience
The Powerful Connection between Client Experience and Employee Experience
Getting the best out of self-service capabilities by training internal Medallia Experts
Getting the best out of self-service capabilities by training internal Medallia Experts
Segmenting the Guest Journey
Segmenting the Guest Journey
How feedback informed the future of We(Work)
How feedback informed the future of We(Work)
Brainshare Stage
正しく行う:顧客のフィードバックに基づき、体系的な変化を推進
正しく行う:顧客のフィードバックに基づき、体系的な変化を推進
Harness the power of your data to deliver personalized guest experiences at scale
Harness the power of your data to deliver personalized guest experiences at scale
One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy
One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy
Proving the Formula: f(Best CX) = Best EX
Proving the Formula: f(Best CX) = Best EX
Transforming B2B Digital Experiences
Transforming B2B Digital Experiences
Building a Customer-First Program in a Product Innovation Culture
Building a Customer-First Program in a Product Innovation Culture
Follow and Understand the Customer’s Journey!
Follow and Understand the Customer’s Journey!
Driving a Culture of Customer Curiosity through Innovation Testing
Driving a Culture of Customer Curiosity through Innovation Testing
Creating a Culture of Recognition: Why You Need a Rewards & Recognition Program (And How to Get Started)
How a short, modern approach to employee experience can enable innovation and agility
How a short, modern approach to employee experience can enable innovation and agility
Voice of the Guest – Guiding a Transformative Approach to Guest Experience
Voice of the Guest – Guiding a Transformative Approach to Guest Experience
Activating Your Organization: Enable Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points On A Daily Basis
Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth
Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth
Using Video to improve the Customer and Employee Experience
Using Video to improve the Customer and Employee Experience
Signals Here, Signals There, Signals Everywhere
Signals Here, Signals There, Signals Everywhere
スコアボードを見ていてもゲームには勝てない
スコアボードを見ていてもゲームには勝てない
アンバサダーとリチュアルで、顧客体験を向上させる
アンバサダーとリチュアルで、顧客体験を向上させる
Building a sustainable, purpose driven CX team
Building a sustainable, purpose driven CX team
Secrets From Your Data: Understanding What Customers are Telling You
Secrets From Your Data: Understanding What Customers are Telling You
Adapting and Innovating in the Midst of Disruption
Adapting and Innovating in the Midst of Disruption
The Powerful Connection between Client Experience and Employee Experience
The Powerful Connection between Client Experience and Employee Experience
Getting the best out of self-service capabilities by training internal Medallia Experts
Getting the best out of self-service capabilities by training internal Medallia Experts
Segmenting the Guest Journey
Segmenting the Guest Journey
How feedback informed the future of We(Work)
How feedback informed the future of We(Work)
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